PRIVACY POLICY

At TheMugProjekt (themugprojekt.com), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, place an order, or use our services (including WhatsApp-based customisation).

1. Information We CollectWe collect the following types of information:

Personal Information: Name, phone number, email address, delivery address, and payment details provided during checkout or WhatsApp interactions.
Order Details: Images, text, or designs you submit for custom printing.
Usage Data: IP address, browser type, pages visited, time spent on site, and referral sources (via cookies and analytics tools).
Communication Data: Messages exchanged via WhatsApp, email, or contact forms.

We collect this information only when you voluntarily provide it (e.g., during purchase or custom requests)

2. How We Use Your Information

We use your data to:

Process and fulfill orders, including custom printing and delivery.
Send order confirmations, tracking updates, and mockups (via WhatsApp/email/SMS).
Improve our website, products, and services.
Communicate promotions, updates, or festive offers (you can opt-out anytime).
Prevent fraud and ensure security.
Comply with legal obligations.

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share data with:

Courier partners (e.g., for delivery: name, address, phone).
Payment gateways (e.g., Razorpay/PayU: secure transaction processing).
Service providers (e.g., hosting, analytics) under strict confidentiality.
Law enforcement if required by Indian law.

4. Data Security

We use industry-standard measures (SSL encryption, secure servers) to protect your data. However, no online transmission is 100% secure, so we cannot guarantee absolute security.

5. Cookies & TrackingOur website uses cookies for functionality (cart, preferences) and analytics (Google Analytics). You can manage cookies via browser settings.

6. WhatsApp InteractionsMessages and images sent via WhatsApp are stored temporarily for order processing. We do not share them without your consent (except as needed for printing/delivery).7. Your RightsYou may:

Access, update, or delete your personal data (contact us).
Opt-out of marketing communications.
Request details on data usage.

We respond to requests within 30 days as per applicable laws.

8. Children's Privacy Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

9. Changes to This PolicyWe may update this policy periodically. Changes will be posted here with the updated date.

10. Contact UsFor privacy concerns or data requests:
Email: themugprojekt@gmail
WhatsApp: +917989633186
Thank you for trusting TheMugProjekt!