Frequently asked questions

Once your order is confirmed (with payment) its made ready in 1-2 business days. For standard designer mugs - once your order is confirmed (with full payment), it will be delivered in 1-2 business days in Hyderabad, 3-4 business days in Bangalore, Chennai, Mumbai, Kolkata, New Delhi, 3-5 business days in other cities and 5-10 business at other places across India, depending upon pincode. For custom designer mugs - once your order is confirmed (with full payment), it will be delivered in 2-3 business days in Hyderabad, 3-5 business days in Bangalore, Chennai, Mumbai, Kolkata, New Delhi, 4-7business days in other cities and 7-15 business at other places across India, depending upon pincode.

We are based in Hyderabad, delivering across India.

2 reasons for the video requirement : 1) in case if the product delivered is damaged (in transit) , video will help us process your request for refund/replacement. 2) when you upload the video on instagram/youtube and tag us @themugprojekt , you get next mug for 50% discount.

It is a very rare chance that you may get a broken mug delivered, as we have worked countless hours to make a perfect packaging that survives the Indian courier journey from our studio to your doorstep. However to be better prepared in worst case, we request our customers to record a video while opening the package. if the mug delivered is broken and you have video to confirm it was delivered in broken state, pls connect with us immediately via whatsapp. Our team will process the request. Your refund or replacement request will be processed by our team.

The Mug Projekt is initiative by founders of myTailor.in, a highly trusted premium service since 2015. We are a registered startup company with GOI. Koncept Stores LLP - based in Hyderabad India. We are committed to deliver best of products and services to our customers. You can connect with us on Whatsapp /call anytime. No IVR or AI bots. Our human team will assist you with the purchase and aftersales support. :)

Yes, all our designs are created by our Human-team of designers. While we draw inspiration from current events and Great Indian Art and Heritage, our designs are fully created by human effort.